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Taking Ownership of The Quality Process

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Quality Supervisor Jeff Bockoven conducts a first piece inspection on a customer's back panel.
Quality Supervisor Jeff Bockoven conducts a first piece inspection on a customer's back panel.
At SourceOne, quality means more than meeting customers' requests, it's exceeding them.

From quoting to delivery, employees take ownership of their work, ensuring they produce accurate, state-of-the-art, cost-effective products.

“We have a group of people that truly care about providing quality to our customers,” said Division Manager Chris Reed.

Operators perform in-process inspections approximately every 20 parts, which validates that their work meets customers' standards.

“If my name's going on it, I want it to be perfect,” said Zac Way, CNC Programmer. “Even though customers don't know me on a one-on-one basis, I believe SourceOne depends on me to satisfy their customers' needs.”

A team of quality assurance experts provides a second set of eyes for every product that goes through the shop. Once an employee has completed the first piece of an order, it is submitted to Quality Supervisor Jeff Bockoven for review. He conducts a similar inspection at the end of production, confirming the parts meet specifications before being delivered to the customer.

“We are continuously improving quality in every aspect,” Bockoven said. “We don't ever want to be satisfied. We want to keep moving forward.”

SourceOne takes its quality commitment even further through the efforts of Project Coordinators Tim Temme and Pat Miller. Their objective is to see a project through from beginning to completion, which supports SourceOne's on-time, quality delivery goals.

Additionally, SourceOne's ASME Certified Pressure Vessel Welding and DuPont Certified Star Coater certifications require regular audits that confirm SourceOne's quality priority.

CNC Programmer Zac Way verifies a part's measurement with the print during an in-process inspection.
CNC Programmer Zac Way verifies a part's measurement with the print during an in-process inspection.